Return of Products
In case the customer does not receive the order he has submitted, on the one hand he is charged with every amount that the store was charged for sending the products to him, and on the other hand with the direct cost of returning the products. Advances that may have been paid are not refundable, especially in the case of special orders (products that appear in the online store available "upon order" that our company does not keep in stock but is supplied at the request of the customer).
Returns are only accepted if the products that the buyer wishes to return are in the same condition in which they were received, ie without being unsealed or tampered with, along with the retail receipt or invoice and all accompanying items. documents. In any case that the user - customer wishes to return the products, purchased from the online store, should notify us, at firstname.lastname@example.org, stating the full details (date and number) of the relevant purchase document. We note that the exercise of the above right (sending the request and the product) must take place no later than 14 days from the day of receipt by the customer. Receipt of receipt and return dates: the stamps of the courier or the post office or the transport company, in any other case the day of dispatch or receipt of the product from / to our warehouses.
In case the products are returned damaged or incomplete, the online store has the right to request compensation from the customer, the amount of which will be determined by the condition of the products as well as to proceed unilaterally and without any other total or partial offset of his claim. her vis-.-vis the customer.
Our company takes all the necessary measures so that all products are packaged in a very careful way in order to receive them without damage. In order to avoid any inconvenience, our store advises our user - customer, at the time of delivery of the order, to carefully check the condition of the products sold and their packaging intact, in order to detect any obvious defects (e.g. broken goods, etc).
In case he finds a defect, he must contact our online store immediately after delivery, the same or, at the latest, the next working day, either by phone or by sending us a relevant e-mail to our e-mail address.
Depending on the development stage of the relevant order, the user - customer will be informed about the options he has. Any change or cancellation of the order will not be valid without our prior acceptance and in any case the user - customer will be responsible for damages caused by the cancellation of the order.
Depending on the product, the terms of the written guarantee attached to the product packaging will apply. The online store does not independently guarantee the good operation of the products sold nor does it guarantee protection for third party products, which the store simply resells. For such products a guarantee is given directly by the manufacturer.
The transport of the goods for repair and vice versa is done at the responsibility and expense of the user - customer. In any case, the repair or replacement of a defective product or device is subject to the warranty terms of the manufacturer, which the user - customer knows and accepts.
The online store mediates exclusively between the customer and the manufacturer for the repair or replacement of the defective product or device. The manufacturer undertakes to repair or replace the product or device by his own choice.
Warranty start date is the date of sale of the product or device from the store. Repair outside the time of this warranty is the sole responsibility of the user - customer. The store gives no guarantee for the suitability of the product or device for a specific use.
The provisions of the Civil Code apply to deal with defects or deficiencies of contracted properties in the items sold. To be considered a contracted property, it must be certified as such in writing by both parties